Hubtel has formally opened its very first customer experience center within the Kumasi City Mall. This follows the rapid adoption of eCommerce by residents within the Accra metropolis. Having warmed the hearts of thousands of very happy customers in Accra, Hubtel is now extending the convenience of fast store-to-door deliveries to Kumasi.
The move aligns with the company’s continuous quest of helping businesses grow sales and connect better to changing customer needs. It also follows the 2019 re-introduction of Hubtel’s refreshed eCommerce platform which is seamlessly merging the shopping experience for customers in-store and online with fast same day delivery.
Recently licensed by Bank of Ghana as an Enhanced Payment Service Provider, Hubtel is positioning itself to become a very useful companion for mobile users, just as it has done with its transformational work in pioneering mobile airtime content services, fintech and bulk SMS messaging.
The opening of the Hubtel experience center will serve as a base of operations for its eCommerce activities within the Kumasi metropolis. This will also provide a point of call for users of Hubtel to get first-hand experience of features and also get help from customer service officers. The center will in addition provide walk-in assistance to business owners to set-up Hubtel POS to manage inventory, sales and payments.
The center’s opening also coincides with the introduction of the Hubtel smartphone app to residents of Kumasi. The app enables consumers to find and buy anything from stores in Kumasi and receive it within 90 minutes to a few hours. It also has features for users to instantly top up data, buy airtime, send money and pay for services with any mobile money or bank card. The app also includes features to track delivery orders and receive notifications from the time an order is prepared, picked up and delivered.
In an interview at the opening, CEO of Hubtel, Alex Bram urged retailers to boldly embrace the changing shopping landscape by getting their inventory onto Hubtel. “If you run any retail business such as a supermarket, pharmacy or restaurant, your customers are becoming more mobile, so it’s time to fit your store to their mobile lifestyle.”
In a speech to formally open the center, the Chairman of the company, Hans Nilsson said, “If you’re a consumer Hubtel is bringing all retailers to your smartphone. This puts the city on your phone, making it possible to order anything and have it delivered to your door.” He therefore urged everyone to install the Hubtel app and link to mobile a money wallet or bank card to try it out.